Go here if you want to see the FAQs

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To create your account choose the “Register” link on the header navigational bar or use any of the links available on the home page.

When registering you will be asked to complete a short form which includes standard information such as your contact details, preferred login credentials etc.

Mandatory fields include:-

· Name

· City

· Emirate/State/Province/county

· Zip/Post Code, PO Box

· Phone Number

· Birthday

· Username & Password

· E-Mail address

· Confirmation of terms and conditions acceptance

Once registered you will receive E-Mail confirmation. Please make sure that you have access to your mailbox. In case you don't

receive our mail, don't panic! Most commonly our mail might have got trapped in your Spamfolder. Please check for it there. You can avoid this happening in the future by adding us to your address list as well as to your whitelist

Should you encounter any registration difficulties please contact us.

Placing a bid on an item you are interested in couldn’t be easier! When viewing the item details page you will have two areas from where you can place your bid, one next to the item details and a second at the bottom of the page.

To place your bid simply enter the amount you wish to bid e.g. 50.00. Please note no currency symbols are required. The bid will be placed in the auction currency.

Once done you will be asked to review your bid and you will also be able to view vital item details such as the shipping conditions before confirming your bid. To submit your bid simply press the “Place Bid” button.

If your bid is high enough to take the lead in the auction, a confirmation message will be displayed to you. However, if your bid has not taken the lead, be it due to a higher proxy bid or not meeting the reserve price, you will be invited to make a further bid.

Should you decide to retract your bid, you can do this via the “Current Bids” section of the member’s area.

You can also place a proxy bid, proxy bidding allows you to place your “High Bid”. At all times you will only pay the lowest required bid should you win the auction. For example, if the current bid on an auction is 500.00 you are able to place a proxy bid of 2,000. Should you remain the only bidder you will only pay 500.00. However, should the item receive other bids, the site will automatically re-bid for you (upto 2,000 in this scenario). This ensures you to remain in the lead of the bidding process. In any case, you will never pay more than the highes bid which you were prepared to pay!

If the option is available, you can use “Buy Out” to purchase the item immediately without having to place a bid or without having to wait for the end of an auction. Some sellers offer such an option, which can be used at any time until a bid exceeds any any applicable reserve price.

The “Buy Out” option will appear on the item details page. You will be asked to confirm your intention to buy out the item before the sale is concluded. Buy out’s cannot be retracted.

To list your item simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections, notably:-

• Category selection
• Item Details
• Auction Settings
• Shipping and Payment
• Listing preview
• Listing confirmation

The listing process is developed in such a way that you are guided through every step seamlessly.

During the first part of the process you are asked to choose the category you wish to list your item in. Ths can be revised at any time by using the “Previous Step” navigation button.

Step two enables you to enter your item title and description, a full wysiwyg editor is in place to enable you to use HTML descriptions. Please make sure to use up all characters within the title box (65 characters). Remember that this is your marketing instrument towards potential customers. Same applies to the description box where you almost have unlimited space and options to describe your item.

If you have a voucher code to redeem this can be entered just below the description field.

Moving on to step three, this is the biggest stage of the listing process. You are now able to set following:-

Auction Type

• Standard Auction

This is a single quantity auction

• Dutch Auction

Dutch auction enables you to list a multiple quantity of products in auction style. E.g.: If you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.

Currency
You can select your preferred auction currency using the drop down menu available

Quantity
This field is only active if listing a Dutch auction, please see above for an explanation of this listing type

Auction Starts At
This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this.

Reserve Price
Enabling a reserve price affectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.

Buy out (if available)
Buy out allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00.

You can also list buy out only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy out only auction you need to set the buy out value to be exactly equal with the start bid.

Offer-Range (if available)
You can set a price bracket within which you are willing to accept offers, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within this range. You will be notified automatically via the integrated mailing system (members area) about pending offers. It is up to you to decide whether to accept or decline these offers at any time.

Bid increment
This option can be used to set your own custom bid increment if preferred.

Item featuring (if available)
The following options are available to you (fees may apply), these will highlight your item on site to ensure they reach more visitors:

• Home page featured
• Category featured
• Bold text
• Highlighted background

Set start/end time
You can either opt to list your item right away or you define your own custom start/end time. In both cases you decide on a defined number of days, weeks or months for which your offer shall last live within the system

Private Auction
Private auction will hide the bidders identity on the item details page

Image upload
To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere

Media upload
If option is enabled by administration, you can additionally also upload media files. Please note that only .avi/.mpeg/.mov are supported.

Auto Re-List
For convenience you can opt to have items automatically re-listed. Select whether the item should be re-listed if sold and how many re-list attempts should be made.

The next step will let you set your shipping and payment preferences including shipping rates and availabe delivery methods.

Review your entire listing and make changes if required. Please note that you are even able to edit your listing once it has gone live. The relevant function is available within the members area. As soon as an auction has received a bid, changes are limited to adding information to its description.

The final step will ask you to either save your auction as a draft or to let it go live with all the values chosen.

The item watch features lets you keep a close eye on any auction you select, without having to place a bid on it immediately.
It keeps you up to date on how an auction is developing and prepares you to place a "last minute" winning bid.

Use this feature by clicking on the “Watch this item” link on any auction page.

The auction watch features notifies you of newly listed auctions which contain keywords you have chosen. E.g.: If you are looking for a new Digital Camera you could enter relevant keywords from within your members area. Each time a new auction is listed containing those keywords, you will be notified via email.

Dealbay Stores
This feature allows you to open an own store within the frames of our site.
You choose which subscription level you require from a variety of options.
Stores provide your very personal identity such as colours, selling terms and conditions, categories, descriptions and own Meta Tags to support index search for your store.